G Life Watches are able to have your watch repaired for you.
Most common repairs required are just batteries and pressure testing or band replacements. Whatever is required we can arrange to have it repaired and returned to you as quickly as we can.
Please email us with your contact details, model number off the back of the watch (it will be letter(s) followed by numbers i.e. DW6900 or GA110 or similar) and colour (if applicable i.e. band colour, case colour etc) and we will be more than happy to follow up on the availability, time frame and cost estimate for your repair or part.
Most repairs take around 3 weeks to complete and return to you. Parts are generally 1 week but can be up to 4 weeks.
Estimate of charges (note though this is a guide for most models, some of the more intricate models can be higher than the estimates here):
- Battery, seals and pressure test - $60 - $80 for most models
- Replacement Bands (rubber) - $50 to $70 for most models
- Replacement Bands (metal) - $80 - $110 for most models Pins for bands - $7 for most models
- Replacement of watch case - $80 - $120 for most models
- Complete overhaul with a new module / movement in watch - $130
Water resistance, although often given in metres, is not a physical depth (except when stated depth tested) that the watch is water resistant to, but rather an indication of what usage is appropriate. Below is a table showing the usage of watches for the various levels of resistance. ATM and BAR refers to atmospheric pressure. Most G Shocks are 200m / 20 bar water resistant (some variations can occur depending on the model). Most Baby G are 100m / 10 bar to 200m / 20 bar. Casio watches all vary by model so please check this for each individual model.
It is strongly recommended never to wear a watch in the shower, bath tub, sauna or similar places, as the extreme heat causes the metal parts to expand at a different rate than the rubber gaskets. This creates small openings that can allow water droplets to penetrate the watch, particularly steam. Do not undo a screw crown or open any crown under water. Do not use the chronograph pushers underwater. Ensure your screw crown is always done up when not setting the time.
Tips for keeping your watch water resistant
- Avoid chemicals (petrol, chlorine, perfumes, alcohol, hair sprays etc.), as they may corrode the gaskets
- Have your watch serviced by an authorised retailer of Casio or official Casio service centre appointed by the manufacturer
It is strongly recommended never to wear a watch in the shower, bath tub, sauna or similar places as the extreme heat causes the metal parts to expand at a different rate than the rubber gaskets. This creates small openings that can allow water droplets to penetrate the watch, particularly steam.
After swimming or diving in salt water, immediately rinse the watch in a stream of fresh water. If your watch has a rotating bezel, turn the bezel several times while rinsing it. This will prevent salt build-up and corrosion of the bezel ring. Do not undo the screw crown under water. Do not use the chronograph pushers underwater. Ensure your screw crown is always done up when not setting the time.
Watches should be cleaned externally periodically. We recommend using luke warm water, a very small amount of soap and a very soft brush; you should work gently but purposefully to remove dust, skin particles etc. from those areas normally difficult to get at, like the back of the watch, the connection of the watch to the band, between the band links, under clasp etc. Grit and particles in bracelets can act like sandpaper, causing premature wear. Once the watch is clean, simply dry it off with a soft cloth.
Flat batteries must be changed promptly to minimise chances of leakage. We also recommend using a watch specialist for all battery changes, as cheap inferior batteries will not last as long and have an increased risk of leaking and corroding the mechanism, which can be unfixable without replacing the complete mechanism.
Do not place your quartz watch next to a magnet as it may stop. This is especially relative to magnetic mattresses, tourist bands, welders etc. Leaving your watch in constant direct sunlight will reduce the life of your seals and luminosity.